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Customer Service Administrator

Lokalizacja: STONEHOUSE, GLOUCESTERSHIRE Wynagrodzenie: 17000 - 18000 GBP Per Annum
Sektor: Wsparcia dla biznesu Rodzaj oferty pracy: Kontrakt
Rodzaj zmiany: N/A Aplikacje: N/A
Zamieszczono: około rok temu Numer referencyjny: 3114753
My client is currently looking for a customer service administrator to join their busy and performing team. The purpose of the role is to provide an excellent customer service to customers to fulfil customer orders.
You will ensure customer queries are resolved in a timely manner and will continuously look for new ways of improving the current efficiency of service and processing methods.

The role is initially for a 9 month fixed term contract, with the view to go permanent.

Duties to include
Responsible for taking inbound calls from Healthcare Professionals
· Processing orders
· Making outbound calls – Ensuring we focus on Customer Retention
· Chasing outstanding orders
· Accurately input data and product requirements
· Develop relationships with customers, sales team
· Manage courier queries relating to deliveries and collections
· Liaise with the warehouse team to ensure product fulfilment
· Works with Team Leader to generate ideas in the development of departments processes and systems
· Attend on-going training to ensure knowledge and understanding of products,
· Assist with Product Recalls
· This is not an exhaustive list of duties and is subject to review on a regular basis

The ideal candidate will have previous customer service experience, where you have dealt with customer enquiries over the phone. You will have a strong ability to develop relationships and troubleshoot.

As well you will have confident IT skills, excellent attention to detail and a confident ability to work towards deadlines.

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