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Order processing / Customer service

Lokalizacja: ADDLESTONE, SURREY Wynagrodzenie: 22000.00 - 23500.00 GBP Per Annum, inc benefits
Sektor: Wsparcia dla biznesu Rodzaj oferty pracy: Praca stała
Rodzaj zmiany: N/A Aplikacje: N/A
Zamieszczono: 6 miesięcy temu Numer referencyjny: 3382217
I am delighted to be working with a returning client of mine in Addlestone, Surrey. They are an incredible organisation who are looking for a Customer Service representative to join them.

Previous experience working in a customer service function?

Excellent communication skills, both written and verbal?

Previous experience working with a Customer relationship management software?

My client is a leader within their field and are looking for an enthusiastic, passionate and sympathetic customer service professional to provide care and support to customers. 

Duties and Responsibilities:
• Provide first line customer, product and technical support directly to recipients via all communication channels.
• Deliver a timely response to orders, including order confirmation, product availability, invoicing and necessary country or customer specific procedures.
• Liaise with, and refer customers to different departments when required.
• Create and maintain all contracts within Oracle and SalesForce.
• Undertake account maintenance for various applications, ensuring accurate data records.
• Manage on-boarding of new customers to the company's on-line store, catalogue management, promotions, managing consent.
• Assist with after-sales care, in collaboration with the service and repairs teams; coordinate shipments and return of goods.
• Acquire and remain up to date with product knowledge, upgrades, accessories and spare parts.

and much more!

So if you have a hunger to provide an outstanding customer service, have experience working in a customer service function, can build excellent relationships and have experienced using CRM systems, then this role could be for you!

Monday to Friday 09:00 - 17:30 (1 hour lunch) 

£22,000 - £23,500 + fantastic benefits

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