Business Support Leader

Job Description

On behalf of our client, an important manufacturing reality, we're looking for a

Business Support Lead

Main responsibilities:

• Be a Salesforce.com (SFDC) superuser and administrator, i.e. in charge of system
upgrading, data maintenance, developing SFDC standard policies and processes,
SFDC issues’ case management and trouble- shooting, generating reports,
providing end user training,
• Manage business support and inside sales team
• Support the effective use of corporate CRM (i.e. SFDC) productivity and compliance
• Support commercial team to manage sales forecast activities and processes
• Partner closely with SEATW sales leadership to drive revenue analytical initiatives
• Analyse KPI and metrics to identify trends and data-driven insights
• Assist commercial team with forecast and other reports and dashboard requests to
support strategic and tactical objectives
• Export Control Demo Unit Management to meet the regulations
• Quality complaint management with quality team and customers
• Provide operational support on quality case management, supply and other
commercial agreements, RFP/tender submissions, CDA requests and ad hoc
requests to achieve operational excellence
• Act as point of contact for customers on change notification related enquiries,
technical related documentation requests
• Provide administrative and ad hoc support to the commercial team, i.e. demo unit
and product sample management, coordination of business/department meetings
and events, meeting minutes taking, maintenance and sharing of BPD documents
at SharePoint, etc.

Requirements

• 7-8 years experience in similar role
• Extensive experience in a data analytics/sales operations role
• Highly proficient SFDC (or similar) experience
• Advanced Microsoft Office experience
• SQL experience desired
• Ability to prioritse a high volume of workload and handle details accurately and in a
timely manner under pressure
• Excellent written and verbal communication skills
• Experienced presenter with the ability to do presentations across all levels of the
organisation
• Possess good understanding of sales activities and processes
• Good proficiency in English and Mandarin to support Taiwan team

The offer includes:

• Commitment to internal mobility
• Internal rotation and development
• Commitment to developing local leadership talent with cross US and China Team exchange
• Senior Leadership development opportunities and plan for Mid managerial candidates

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